Smith County
Sheriff's Office

(903) 590-2661

227 N. Spring Avenue
Tyler, Texas 75702


911 Emergency Operations Center

JOB POSTING: Full time, Open until filled                              SALARY: $32,620 annually 

Job Summary

Effectively communicates with people, including juveniles and children, by giving information, instructions, and directing them to the proper division or agency.  Receives emergency and non-emergency calls and in-person requests for assistance and information and directs the requests to the proper division or agency.  Dispatches police units and fire departments via radio; relay relevant information to police and fire units via radio and maintain ongoing status of emergency responder personnel and units.  Operates and manipulates the enhanced emergency 911 system and the console radios to dispatch police, fire and EMS units.  Monitor security camera screens for the building.  Conducts computer searches through local and state files for wanted persons and stolen property and disseminate that information to the requesting officer.  Maintains manual and automated record keeping systems, including maintaining logs and completing routine reports on arrests and calls for service.  Enters and clears warrants in TCIC/NCIC systems.  Operates computers, telephones, radios, recording equipment, and related communication equipment.  The Telecommunicator may perform other related duties and tasks, as required and shall have the physical, mental and emotional abilities to perform the essential job duties of the position. 

Essential Duties & Responsibilities 

Examples of essential duties and responsibilities include, but are not limited to: 

1.  Receive, record and respond to simultaneous multiple emergency calls for assistance including the ability to correctly prioritize and communicate the responses for the appropriate personnel and support agencies. 

2.  Problem-solve and trouble shoot in all areas pertaining to dispatching. 

3.  To work under pressure, exercise good judgment and make sound decisions in emergency situations. 

4.  To make critical decisions in the absence of a Standard Operating Guidelines (SOG). 

5.  Learn the knowledge to perform the functions of the position. 

6.  Effectively communicate and elicit good information from upset and irate citizens. 

7.  Type accurately and at a speed necessary for successful job performance. 

8.  Understand and be willing to follow written and oral instruction. 

9.  Communicate clearly and concisely both orally and in writing, in emergent and non-emergent situations. 

10.  Accurately recall, identify and categorize information 

11.  Ensure accuracy of information by proofing work to detect errors 

12.  Establish and maintain cooperative working relationships with those contacted in the course of work. 

13.  Exemplify the values of the Smith County Sheriff’s Office by working as part of team and demonstrate professionalism, compassion and empathy. 

14.  Work performed is extremely sensitive in nature requiring considerable tact, discretion, and the ability to maintain confidentiality;

15.  Maintain effective audio-visual discrimination and perception needed for; making observations sufficient to handle multiple tasks, communicating with others, reading and writing, reading computer screens with varying fonts and colors, operating assigned equipment, listening on a headset, listening to multiple conversations at one time.

16. Complying with all policies and procedures of the Smith County Sheriff’s Office Communications;

17. Performing additional duties as assigned.

Working Conditions and Physical Demands

Working conditions are normally in an office environment; however, there will be times when exposure to inmates and criminal suspects can be expected.  

Visual capabilities:  Ability to detect smoke from cigarettes, electrical fires, etc.; Must have sufficient vision without glasses to perform mandatory life safety functions.  Dual vision is required.  Specific vision abilities required by this job include close vision and the ability to properly identify colors utilized in descriptions.  Vision must be correctable to 20/20 or better with uncorrected vision of 20/200 or better.  

Auditory Capabilities: Hearing must be within the normal range as defined by nationally recognized audiometric standards, or that surpasses the normal range. 

Olfactory Capabilities: Ability to detect the presence of smoke from cigarettes, electrical fires, etc.; ability to detect the presence of alcoholic beverages or illegal drugs.

Physical Capabilities:  The Dispatcher can expect to frequently sit and/or stand for long periods of time, and occasionally stoop, kneel, crouch, stand, and walk.  Have the finger dexterity, hand and arm steadiness when adjusting knobs and switches, ability to operate a computer keyboard as well as telephone equipment.  Have the ability to occasionally lift/move up to 25 pounds.   

Typical Work Schedule:  The facility is operated 24 hours a day, therefore, shift assignments may include days, evenings, nights, weekends and holidays and you must be able to work any of our time shifts.  Shifts are 7 a.m. to 3 p.m., 3 p.m. to 11 p.m., or 11 p.m. to 7 a.m. with two consecutive days off during the week.  Due to the unpredictable and critical nature of the work, must be willing and available to work additional hours beyond assigned shifts, sometimes with little or no notice.

Computer Skills: An electronic record management system is used throughout the Sheriff’s Office.  Additionally, to perform this job successfully, an individual should have the ability to learn existing software programs such as Microsoft Office, Spillman, and Odyssey. 

Other Skills: Knows how to keep abreast of any changes in policy, methods, computer operations, equipment needs, etc. as they pertain to departmental operations and activities.

Minimum Qualifications:

Formal Education: HS Diploma or GED required; Formal education in human services or criminal justice desired.

Related Experience: One year or less experience.  Experience in criminal justice or related field or any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job as determined by the Sheriff. 

Certification/License: Basic TCOLE Telecommunication License before one year of employment or termination will occur.   


Has to meet the minimum standards set by the Texas Commission of Law Enforcement (TCOLE) to qualify for licensure as a Telecommunicator in Texas:

1.  Citizen of the United States of America.

2.  Earned a high school diploma or a GED.

3.  Have never been convicted, pled guilty, nor have been on court-ordered community service/probation or deferred adjudication for a Class A misdemeanor or a felony.

4.  During the last 10 years, have not been convicted, pled guilty, been on community service/probation or deferred adjudication for a Class B misdemeanor in this state, other state, or while serving in the military.

5.  Have never had a military court martial that resulted in a dishonorable or bad conduct discharge.

6.  Minimum age of 18.

Background Investigation: All candidates for employment with the Sheriff’s Office undergo a comprehensive background investigation prior to being made a final offer.  The investigation may include but is not limited to a records check, credit review, verification of credentials, and interviews with personal and professional references. 

Required Testing: Candidates must take and pass a standardized aptitude test and polygraph.  Typing a minimum of 35 wpm.  Dispatchers must pass a Texas Commission on Law Enforcement test to be certified before completion of one year of employment or termination will occur.

Psychological Evaluation: To meet the minimum standards set by the Texas Commission of Law Enforcement (TCOLE) a Psychologist interviews and tests the candidate using various cognitive assessments.  The Psychologist summarizes the clinical impressions and makes recommendations regarding the candidate’s overall psychological makeup and compatibility with the position. 

Medical/Physical Screening: To meet the minimum standards set by the Texas Commission of Law Enforcement (TCOLE) a physical and drug testing exam is conducted by an employer approved Physician.  A pre-employment drug screening test is in accordance with the Smith County Sheriff’s Office intent and commitment to provide a drug-free workplace.

The Smith County Sheriff's Office is an Equal Opportunity Employer

This list of functions, duties, responsibilities and skills is intended to describe the general nature and level of work being performed by this position.  This list is not intended to be an exhaustive list of all responsibilities and duties of personnel so classified.  The employer reserves the right to assign additional functions and responsibilities as deemed necessary.


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227 N. Spring Avenue
Tyler, Texas 75702

© Smith County Sheriff's Office
(903) 590-2661