Smith County
Sheriff's Office

(903) 590-2661

227 N. Spring Avenue
Tyler, Texas 75702

COMMUNICATIONS DIVISION


Lieutenant Wesley Hicks
Communications Division
903-590-4302


David Benefield
Terminal Agency Coordinator
Communications Division
903-590-2872
Charlotte Rodden
Shift Supervisor
Communications Division
903-566-6600


Amber Wallace

Shift Supervisor
Communications Division
903-566-6600

Susan Parrish
Shift Supervisor
Communications Division
903-566-6600

The Smith County Sheriff's Office Communications Division is staffed 24 hours, 7 days a week with a team of well-trained and dedicated individuals. These individuals are available to answer all non-emergency and 911 calls placed, in the unincorporated areas of Smith County and also in the cities of Whitehouse, Troup, Bullard, Arp and Winona.

Dispatchers are responsible for answering all calls for service placed to the Communications Division of Law Enforcement, Fire service and Smith County Animal Control. Smith County Sheriff's Office dispatchers field an average of over 70,000 calls for service each year.

The Communications Division is comprised of 3 shift supervisors, 20 dispatchers, 2 NCIC assistants, and 1 NCIC Supervisor/Terminal Agency Coordinator.

State of the art equipment is utilized in the Communications Division, which includes an 800 MHz Motorola Radio System, Spillman Computer Aided Dispatch software and Vesta Phone system.

The Smith County Sheriff's Office Communications Division is the vital link between the citizens of Smith County and first responders. Our dispatchers are a group of very professional employees dedicated to this division, the Sheriff's Office and the citizens of Smith County.

 

227 N. Spring Avenue
Tyler, Texas 75702

© Smith County Sheriff's Office
(903) 590-2661